What is RelayGO?
RelayGO is a payments platform that provides fast, easy access to earnings for Relay Payments drivers. RelayGO is “powered by” Branch, which means it operates using Branch’s technology platform. Branch is a technology company that provides workers with fast, easy access to their earnings. Banking services are provided by Branch’s partner banks, each of which is FDIC insured.
RelayGO Card. RelayGO offers a business Mastercard debit card (the “RelayGO Card”), which is issued by Lead Bank pursuant to a license issued by Mastercard. The RelayGO Card may be used everywhere Mastercard is accepted and is linked to a bank account at Lead Bank (“RelayGO account” and, together with the RelayGO Card, the “RelayGO Wallet”) which is eligible for up to $250,000 in FDIC insurance coverage. FDIC insurance only applies for eligible accounts should the Sponsor Bank holding your funds fail. Unless otherwise specified, all other products and services offered through the RelayGO App are not insured by the FDIC, are not deposits, and may lose value.
RelayGO App. To open a RelayGO account, you will need to download the RelayGO App and complete the account opening process, which includes agreeing to Branch’s Terms and Conditions, the Lead Bank Cardholder and Deposit Agreements, and acknowledging the privacy policies of Branch and Lead Bank and the Branch E-SIGN Consent. All applicants must meet Lead Bank’s eligibility criteria. To satisfy federal banking law requirements, we will collect certain information about you (such as identification, contact details, etc.) on behalf of Lead Bank. You agree that any information you provide will be accurate, correct, and up to date. This information will be shared with Lead Bank and Branch’s onboarding vendors as needed. Availability and use of funds deposited to your RelayGo account may be delayed or denied, with or without notice, in the event of technology malfunctions or pursuant to compliance with legal or regulatory responsibilities.
ATM Fees: You are entitled to up to 7 free withdrawals within the Allpoint ATM network in a calendar month. Additional ATM withdrawals at Allpoint ATMs will cost $3.50 each. In addition, all ATM withdrawals at ATMs which are not within the Allpoint ATM network will be subject to a $3.50 fee plus any additional fees set by the ATM owner. Use this link to find an Allpoint ATM near you.
Transfer Fees:
- Standard Transfers. Standard ACH transfers to or from the RelayGO account are free of charge. These transfers typically take 3-5 days to settle.
- Instant Transfers. The fee for Instant transfers from your RelayGO account is the greater of $2.99 and 4% of the transaction amount.
The RelayGO App may not be used to facilitate fraudulent or illegal transactions. Branch or Lead Bank may suspend or terminate any account that either determines is being used in a manner which violates: (a) any federal or state law or regulation, (b) the policies of Branch or Lead Bank, or (c) the rules of Mastercard or any payment network. An account may also be suspended or terminated if Branch concludes that it is being used in a manner which jeopardizes Branch’s relationship with Lead Bank, Mastercard, or any payment network. Branch or Lead Bank may (but shall have no obligation to) monitor your account activity and may suspend or deny access to account services if either determines, in its sole discretion, that there is illegal, or suspicious activity occurring. Neither Lead Bank nor Branch shall have any liability to the account holder for any adverse financial or other consequences that may result from any action taken pursuant to this Section unless caused by gross negligence or willful misconduct.